Fictional Escape Privacy & Policy

Terms & Conditions

This Privacy Policy describes how we collect, use, and disclose your Personal Data through membership subscription, usage of our Platform (website, online store, and mobile app), retail outlets, customer service, or signing up for any products and services (collectively, the "Products and Services") provided by Fictional Escape and its affiliated entities. We are committed to safeguarding your personal data in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Your Content

By interacting with us, submitting information to us, or signing up for any Products and Services offered by Fictional Escape, you agree and consent to our collection, use, and disclosure of your Personal Data as outlined in this Privacy Policy. This Policy supplements but does not supersede or replace any other consents you may have provided to us regarding your Personal Data.

Fictional Escape's Commitment

We are committed to protecting your Personal Data and ensuring that all reasonable security measures are in place to prevent unauthorized access, use, disclosure, or modification of your Personal Data. While we strive to ensure our partners and service providers adhere to our Privacy Policy, we cannot be held liable if they fail to comply.

1. Personal Data

1.1 In this Privacy Policy, "Personal Data" refers to any data about an individual who can be identified from that data alone or with other information available to us, such as name, NRIC, passport number, contact details, mailing address, email address, and any other data you provide to us.

1.2 Personal Data may be collected when you:

• Submit an application form or other forms relating to any of our Products and Services.
• Interact with our customer service officers.
• Use our website, mobile app, or online services.
• Purchase or obtain third-party services through us.
• Respond to our promotions or requests for additional Personal Data.
• Are referred to us by business partners or third parties.
• Submit Personal Data for any other reason.

1.3 You must ensure that all Personal Data submitted to us is accurate and complete. Failure to do so may result in our inability to provide you with the requested Products and Services.

2. Purposes for Collection, Use, and Dislosure of Personal Date

We may collect, use, and disclose your Personal Data for the following purposes:

• To process and fulfil your orders.
• To manage and improve our business operations and internal policies.
• To resolve complaints and handle requests and inquiries.
• To comply with legal and regulatory requirements.
• For purposes related to any of the above.

3. Disclosure of Personal Data

Your Personal Data may be disclosed to:

• Our related corporations and employees.
• Third-party service providers, such as payment processors, IT support, and delivery services.
• Legal and regulatory authorities as required by law.
• Business partners or affiliates involved in providing you with our Products and Services. Disclosure of your Personal Data may involve its transfer to locations outside Malaysia. By providing us with your Personal Data, you consent to such transfers.

4. Security

We take reasonable steps to protect your Personal Data from unauthorized access, use, or disclosure. However, no data transmission over the internet can be guaranteed as completely secure, and we cannot be held responsible for any unauthorized access to your Personal Data beyond our control.

5. Cookies, External Links, and Social Plugins

Our website uses cookies to enhance your browsing experience, and we may share this information with third parties for marketing purposes. We also provide links to external websites and use social plugins. Please review the privacy policies of these third parties as we are not responsible for their content or security.

6. Withdrawal of Consent, Access, Amendment, OR Deletion OF Personal Data

You may request access to, amendment, or deletion of your Personal Data or withdraw your consent for its use by contacting us at:

Please note that the withdrawal of consent may affect our ability to provide you with the Products and Services you have requested.

7. Governing Law

This Privacy Policy and your use of our website are governed by Malaysian law.